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FAQs

What is Selkirk LABs

Selkirk LABS is the independent research & development division of Selkirk Sport. A first in the industry, Selkirk LABS by Selkirk promotes collaboration, player involvement, and beta testing of the next generation of Pickleball paddles. Selkirk LABS offers the pickleball community a chance to pilot, participate in, and share feedback on the latest advancements in pickleball paddle technology.

Who is Selkirk LABs for?

Selkirk LABS is designed for a select group of players who are passionate about exploring cutting-edge technology, gaining early access to new designs, and shaping the future of pickleball by providing feedback on paddle performance.

For everyday players seeking their next paddle, we recommend exploring our high-performance Selkirk Sport paddles or the SLK by Selkirk brand, tailored for the next generation of players. Many successful innovations from Selkirk LABS will later be introduced into our mainline Selkirk and SLK offerings.

How do I become a member?

To join Selkirk LABS, purchase a LABS paddle from selkirklabs.com or select retailers. After testing the paddle, submit your feedback to become an official member. Your input plays a key role in driving future innovations in pickleball.

What perks do LABs members enjoy?

As a Selkirk LABS member, you're involved in the research and development process, with insider access to the latest Selkirk designs, technology, and paddle concepts. Enjoy exclusive perks like early access to limited-edition and beta paddles, as well as member-only LABS gear.

Am I eligible for LABs member early access?

If you are currently a LABS Member, you are eligible for early access!

How does research & development feedback work?

LABS offers the community an opportunity to test beta paddles and share feedback on their performance. Your input helps us refine designs and make decisions on which innovations to bring into Selkirk's main product lines. Please note that the addition of technologies to the main lineup depends on the ongoing development process, and we cannot guarantee specific timing or selection.

What is the Project availability?

The majority of Projects will have limited availability and may have a lead time. Depending on feedback, popularity, and supply chain factors, each Project will be offered for a specific time frame. Some projects will only be available for a short period of time, while others may be available on a consistent basis. Please note that we are unable to provide estimates on when/if projects will be discontinued or when/if LABS technology will be part of Selkirk’s main product lines.

When can I expect new shapes and colors?

Some Projects may offer the opportunity to purchase additional paddle shapes and colors that are not available as part of Selkirk’s main product lines. Please note that we are unable to provide estimates on when/which projects will have additional shapes and colors added/available, and whether these new shapes and colors will become part of Selkirk’s main product lines.

Do Selkirk LABs concept Project paddles come with a warranty?

Yes, all Selkirk LABS Project concept paddles come with a 2-year warranty against manufacturer defects, unless otherwise stated. Below is a list of what is and isn’t covered under this warranty:

What is covered under the 2-year warranty?
Visible manufacturer defects, verifiable through photo or video, including:

  • Handle breaks
  • Loose or cracking edgeguards
  • Paddle face cracks
  • Loose or damaged end caps

What is not covered under the 2-year warranty?

  • Normal wear and tear, such as graphic wear or fading
  • Rattling (as it does not affect performance)
  • Damage from hitting the ground
  • Abuse or neglect
  • Dead spots

Since LABS projects are designed for research and development, a lifetime warranty is not available for concept paddles.

Are LABs concept Project paddles USAP approved?

Yes! Unless otherwise stated, all LABS Project concept paddles are USA Pickleball approved for tournament play.

Where can I buy LABs paddles?

Selkirk LABS paddles are available directly from selkirklabs.com and select retailers.

How do I leave feedback on a LABs paddle?

To leave feedback on a Selkirk LABS paddle or product, go to the Paddle Feedback Form.

What do I get for leaving feedback?

After purchasing a new LABS paddle and submitting your feedback, you’ll gain Selkirk LABS membership. This grants you early access to new projects, exclusive access to the LABS store, and a $33 gift card to use on future orders at selkirklabs.com!

How can I track my order?

You will receive a tracking number when your order ships. You can click on that tracking number to track your order with the carrier.

How long does it take to receive my order?

Orders are generally processed within 1-2 business days, and standard shipping takes 5-7 days via USPS or FedEx. Expedited shipping is available but also requires 1-2 business days for processing. Orders placed over the weekend ship on the following Monday or Tuesday. During high-volume periods, delivery may be delayed. 

Only FedEx Overnight and USPS Priority Express are money-back guaranteed if late.  USPS Priority, and FedEx 2-day to not have a money-back guarantee if they arrive later than expected.

What is your return policy?

Purchases may be returned within 30 days of the delivery date.

All Project purchases must return the collectors case and certificate of authenticity for a full refund. Projects returned without the collector's case and/or certificate of authenticity will only be partially refunded.

How do I return an item?

Click here to begin your return. You will need your order number and email address.

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